Keeni AI Terms of Service

1. The deal

These terms are an agreement between you and Lean Start Lab LLC, doing business as Keeni AI ("Keeni", "we", "us"), which runs keeni.ai. By using Keeni you agree to them and to our Privacy Policy.

2. Who can use Keeni

• You must be 18 or older.
• You need an account, with an email address you can sign in with, before taking a mock.
• Keeni is not currently offered in the European Economic Area or the United Kingdom.
• Keep your sign-in secure. You're responsible for what happens on your account.

3. What Keeni is, and isn't

Keeni lets you practise the IELTS Speaking test with an AI examiner and get an AI practice score and report.

• Scores are practice estimates, not official IELTS results. We don't promise any band on the real test.
• The examiner's voice and the scoring use AI. They can be wrong. If something looks wrong, tell us.
• Keeni is independent. We are not affiliated with or endorsed by IELTS, the British Council, IDP or Cambridge University Press & Assessment. "IELTS" is their trademark, used only to name the test you're practising for.

4. Your recordings and answers

• They're yours. You let us record, store, transcribe and score them to run Keeni, and replay them when you choose to keep recordings.
• Optional research participation is currently unavailable. We are not accepting new participation or using learner recordings and transcripts for optional research while it is unavailable. Your ordinary mock, score and report remain available.
• Research permission (Consent A) separately covers study, training and testing of our own scoring models using recordings and transcripts from mocks started while the applicable permission was on, within the scope you agreed to. It starts off. You can still withdraw historical permission in Privacy settings or by email. It does not permit publishing or sharing your recordings, transcripts or quotes from your answers.
• Research use and research copies, including exports and backups, are limited to 24 months from the original mock recording, or earlier withdrawal/deletion. We handle research withdrawal and removal of matching research copies within 15 days; deleting the covered mock or account also requires research-copy removal within 15 days. The pause is not a withdrawal and does not extend or restart deadlines. Original service copies follow their ordinary settings and deletion rules, as the Privacy Policy explains.
• If you create a share link, anyone with it sees your bands, the mock date, whether it was a short run, and your display name only if you choose to show it. Never your recording or transcript. You can stop sharing at any time.
• Only record yourself.

5. Free use and fair use

Keeni is free during the beta. There is nothing to buy yet; before we sell anything we'll update these terms and tell you first.

• One new mock a day. The daily period resets at midnight Vietnam time (UTC+7). Account, device, network and shared capacity limits apply. When a limit is reached we say so plainly.
• One shared free replacement retry per mock if no speech was captured or the mock ended at the device-loss limit. Any assessable speech captured is still scored. A replacement retry does not earn another retry. Device-loss replacement grants are limited to once per account in a rolling seven-day period.
• Mocks have a maximum length.

Don't:

• try to break, overload or get around Keeni's limits, bot checks or security
• scrape Keeni, copy its questions or reports in bulk, or resell access
• use Keeni or its output to build a competing product or train a model
• upload anything illegal or abusive

6. Our content

Keeni's software, questions, examiner voices, reports and brand belong to us or our licensors. You can use them for your own practice.

7. Changes and ending

• We may change, pause or stop features, including during the beta.
• You can request account deletion through the app's privacy controls. We handle it as our Privacy Policy describes.
• We may suspend or close an account that breaks these terms or puts Keeni or other learners at risk. If it isn't urgent, we'll tell you first.

8. No guarantees

Keeni is provided "as is" and "as available". We work to keep it accurate and online, but we don't promise it will be error-free or always available, and we don't promise any test result.

9. Limits on liability

As far as the law allows, we're not liable for indirect losses (like a missed opportunity or a test result), and our total liability to you is limited to USD 100. Nothing here removes rights you have under consumer law where you live that can't be waived.

10. Disputes

Talk to us first at support@keeni.ai; most problems are fixed that way. These terms are governed by the laws of Missouri, USA. Disputes go to the courts of Missouri, unless consumer law where you live gives you the right to use your local courts.

11. Changes to these terms

If we change these terms in a way that matters, we'll tell you by email or in the app before the change takes effect. If you keep using Keeni after that, the new terms apply.

12. Contact

Lean Start Lab LLC, doing business as Keeni AI, Missouri, United States. Email: support@keeni.ai.